Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
- What should I do if my product arrives damaged or defective, or isn’t what I ordered?
- How do I return my Order?
- What are the conditions for returning my product(s)?
- When will I get my refund?
- When will you receive my return package?
- Why do I have to wait for tshirtspecialist to receive my returned product(s) before I can get a refund?
- Can I exchange my product(s)?
- Will you refund my shipping / delivery costs if I return my order?
- What do I do if my question isn’t covered here?
What should I do if my product arrives damaged or defective, or isn’t what I ordered?
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to contact our Customer Service team at [email protected] and let the representative know the details of your package.
Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
How do I return my Order?
You will have 1 return option:
- Return via Postal Service
You can return your online order within 100 days of receiving your order. Please kindly follow the following steps:
- Contact our Customer Service team or email us at [email protected]
- Provide our Customer Service team your order details and reason for returns.
- Print out your return form(s) that will be provided by our Customer Service team via email.
- Insert your return form into the return parcel, then seal the parcel.
- Proceed to the nearest post office to post back your returns.
- Take note of the tracking number stated on the shipping label provided by the postal service as reference.
What are the conditions for returning my product(s)?
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one by contacting tshirtspecialist. You can return your order within 100 days of receiving it. If you received items from one order in several parcels, the 100-days return period begins on the day you received the last parcel.
If you did not receive the product within the guaranteed time(45 days not including 3-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
- The product must be unused and unworn.
- The product must be in its original state and packaging with the original tags attached.
- Apparel must have the original packaging and original tags attached.
- Accessories must have all parts of the original packaging. Accessories must remain vacuum – sealed if it comes in a sealed packaging.
- Footwear must be in the original shoe box with original tags attached.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
- Obtained from a source other than https://www.tshirtspecialist.com/
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose (use of all over print footwear as work boots, etc.)
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tshirtspecialist.com (i.e. not cleared by customs, delayed by a natural disaster, delayed by post or courier strike).
- Other exceptional circumstances outside the control of tshirtspecialist.com
- Sale items are FINAL SALE and cannot be returned.
When will I get my refund?
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 3 weeks, though generally less.
Once the return has been approved, it takes 1-2 days for the refund to be made by tshirtspecialist online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
For further information and especially if you do not receive your refund within 100 business days, please feel free to call our online shop customer service team or email us at [email protected] and let the advisor know the details of your order and about your open question.
If you change your mind and would like a refund right after you paid for the item, but before it is shipped out, or with the status of processing, or before receiving the tracking number, there is a BANK service charge for refunds of $/£/€10 in the currency that you purchased the item/s initially with your debit or credit card.
When will you receive my return package?
After you drop off your return package at the local post office, it can take 2 – 5 business days for the package to get to our warehouse. Unfortunately, we cannot control how long it will take for your returned products to be delivered back to us.
Why do I have to wait for tshirtspecialist to receive my returned product(s) before I can get a refund?
Before we can start processing your refund, we need to make sure that your returned products meet our return’s condition
As long as your product(s) meet the above criteria, we can reimburse your purchase price. If your returned product(s) don’t meet the criteria above, we cannot accept the items and unfortunately won’t be able to give you a refund.
Can I exchange my product(s)?
We are unable to exchange the products you ordered online and had delivered to your preferred delivery address. However, only on the rare occassion that the sizes differ and do not match your body we will exchange your items. Please read the Size Chart before ordering, and if you are not sure you can always contact us at [email protected]. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You cannot return unwanted products for a refund.
Will you refund my shipping / delivery costs if I return my order?
We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). You will be responsible for all return shipping charges. We may refund shipping costs only for some return cases, example – tshirtspecialist delivered wrong item, item damage due to manufacturing process.
We strongly recommend that you use a trackable method to mail your return.
We do not accept refunds or exchanges for custom made products.
What do I do if my question isn’t covered here?
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team and let the advisor know the details of your order and / or about your open question.
You can also send us an email with all the details. Our advisors are happy to assist you. [email protected] .