Customer Service

Ordering

When you have selected a garment you wish to purchase, click “Add to Cart”. To complete the purchase, click on the shopping cart on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.

Shipping

When you add the products to your basket, they will be added to the Cart. You can view what you added on the Mini Cart (as seen in the picture below). You have multiple options to pay including Express Checkout by Paypal or Credit Card.

On the right side, the summary of the order displays, on the side cart and under the list of the products you added to your cart, there is the text “Enter your coupon code. APPLY”. Add your coupon/voucher code here then click APPLY, the coupon will be added succesfully – you have one code and you also receive a confirmation email for receiving the discount. The amount of the order will be automatically reduced by the value of the previously entered code.

Inside the checkout fill in your Name, Full Address, then proceed to Next Step, introduce your payment details then press the Place Order button.

Please note that multiple discount codes applied on the same order are not allowed.

Returns & exchanges

First of all contact our customer support through email, all returned Items must be brand new and have all original tags attached. In order to get a refund you need to send us the original receipt and your bank details necessary to make a wire transfer including your Bank account number. You can swap the size or choose another item for the same price value, and we will ship your replacement within two weeks. Please note that we do not accept returns and exchanges on final sale items.

Payments

We accept all methods of payment, including credit and debit cards (MasterCard,Visa), PayPal, Apple Pay and Google Pay.

Others

Yes, we do. For more details, please visit our Create Your Own Design page, on the top menu.